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The Managed Heart: Commercialization of Human Feeling (Twentieth Anniversary Edition) by Arlie Hochschild

The Managed Heart: Commercialization of Human Feeling (Twentieth Anniversary Edition) by Arlie Hochschild
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commerci ... more £24.00   paperback  University of California Press (2003)

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